Return Policy

Effective Date: January 1, 2026 — Last Updated: February 2026

We're committed to providing a seamless and satisfying shopping experience. If you're not entirely satisfied with your purchase, we offer a customer-friendly return policy to ensure your peace of mind.

Return Policy:

• Return Period: We accept returns within 30 days of purchase, both for online and in-store purchases. The return period begins on the date of delivery for shipped orders, or the date of pickup for curbside pickup and in-store pickup orders.
• Item Conditions: Returned items must be in their original packaging, unused, and free of any damage or signs of wear and tear. To ensure a smooth return process, please retain all receipts and documentation related to your purchase.
• Proof of Purchase: Please provide a valid proof of purchase, such as a sales receipt, order confirmation email, or packing slip, when returning an item. For orders placed through our E-Commerce platform, your order confirmation email or account order history may serve as proof of purchase.
• Refund Method: We issue refunds in the original payment method used for the purchase. Credit card refunds processed through Stripe, PayPal, or Authorize.net will be credited back to the same account. Cash purchases may be refunded in cash or via store credit at the retailer's discretion. Please allow 5–10 business days for refunds to appear on your statement after the return has been processed.

Online Returns:

To initiate an online return, contact our customer service team or visit your nearest participating retail location. Additional steps, such as obtaining a return authorization number or shipping the item back, may be required for online returns. Return shipping costs may be the responsibility of the customer unless the return is due to a defective product, incorrect item, or an error on our part.

Curbside Pickup & In-Store Pickup Returns:

Items purchased online and fulfilled via curbside pickup or in-store pickup may be returned to the same retail location where the order was collected. Please bring your order confirmation email or receipt. If you prefer to return a pickup order by mail, please contact our customer service team for return shipping instructions.

B2B Order Returns:

Returns for business-to-business (B2B) orders, including bulk purchases and orders with specialized pricing, may be subject to different return terms as outlined in your B2B agreement. Please contact your account representative or our customer service team for B2B return instructions.

Exchanges:

If you would like to exchange an item for a different size, color, or product, please initiate a return for the original item and place a new order for the desired item. We do not process direct exchanges at this time.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 7 days of delivery or pickup. We will arrange for a replacement or full refund, including any return shipping costs. Please provide photos of the damage or defect along with your order details to expedite the process.

Exceptions:

Please note that certain products may have specific return limitations due to safety reasons or manufacturer policies. These include:

• Chemicals and hazardous materials
• Paint and paint-related products
• Opened software
• Clearance and final sale items
• Customized or personalized products
• Perishable goods
• Gift cards and prepaid cards

If you have any doubts about the return eligibility of a product, please refer to the product's packaging or contact us directly before making your purchase.

Retailer-Specific Policies:

Our platform serves as a marketplace for multiple retailers. Individual retailers may maintain additional return policies or restrictions beyond those outlined here. Any retailer-specific return policies will be displayed on the product page or at checkout. In the event of a conflict between this policy and a retailer-specific policy, the retailer-specific policy shall apply.

Contact Us:

Our goal is to make your return experience as effortless as possible. If you have any questions or concerns, please don't hesitate to contact us.